General conditions and policies for Hotel “Sveta Sofia”, managed by
ALEXANDER EXPORT IMPORT DOBRINOV & SIE
– directly through the online reservation system;
– by e-mail or telephone at the indicated contacts for contact with Hotel Sveta Sofia;
– at the Hotel Reception
1.2. After we receive and process your request, if by email or phone, you will receive a booking confirmation at the email address you provided or by phone.
1.3. In order to confirm your reservation, a required guarantee deposit will be indicated, an amount may be specified, which you must pay in advance before check-in. We expect payment from you within 5 (five) working days after receiving the confirmation. The remainder of your reservation is payable on arrival at the Hotel Reception.
1.4. An amount of up to 100 (one hundred)% of the reservation amount may be specified as a required guarantee deposit for reservations concerning package and holiday offers. No later than 5 (five) working days after receiving the confirmation (unless otherwise agreed), the client must pay the specified deposit.
1.5. Your reservation is valid and is considered finally CONFIRMED after payment of the deposit.
1.6. In case of non-payment within the described period, we reserve the right to cancel the reservation unilaterally by the hotel.
1.7. При резервации по телефона „от днес за утре“ или „в последната минута“, при които няма възможност за предварително заплащане на депозит, помещението е запазено и гарантирано до 16 ч. в деня за настаняване по резервацията (освен ако не е договорен друг срок).
2.1. Online with debit / credit card for reservations made through the online reservation system.
2.2. By credit or debit card on arrival.
2.3 In cash.
2.4 By Bank transfer
3.1. The price of accommodation is determined according to the current price list, published on the Hotel’s website, in the section Rooms§Prices.
3.2. ALEXANDER EXPORT IMPORT DOBRINOV & SIE, has the right to determine prices different from the ones announced in the price list for the days of official holidays and for other periods, which are explicitly determined.
Conditions for cancellations:
4.1. Cancellation of a reservation made by you, you can do as follows:
– directly through our online reservation system;
– by email or by phone.
4.2. In case of cancellation of a confirmed reservation up to 7 (seven) days before arrival, the client does not owe a penalty, except in the case of a reservation made on special holiday packages, which additionally describe the terms for reservations and cancellations.
4.3. In case of cancellation of the reservation after 7 (seven) days before arrival, the client owes a penalty of the value of the first night paid as a deposit, except in cases of booking special holiday packages, which further describe the terms of reservations and cancellations.
4.4 Reservation can be considered canceled only after written confirmation by Hotel Sveta Sofia, managed by ALEXANDER EXPORT IMPORT DOBRINOV & SIE.
4.5. ALEXANDER EXPORT IMPORT DOBRINOV & SIE reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond its control. In these cases:
– Offers the client accommodation for another period, while maintaining the same conditions and prices.
– Refunds the deposit paid by the client and the term for this is specified individually.
5.1. Check-in is from 14:00 until 24:00.
5.2. The accommodation is carried out after the presentation of personal documents proving the identity of the client. The data provided by you are protected in accordance with the Personal Data Protection Act and the regulations governing the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act.
5.3. Leaving the rooms is no later than 12:00 on the day of release.
5.4. If you wish to request a late check-out, you will need to receive confirmation from the Hotel and find out about the fee that will be applied.
5.5. The premises and common areas of the complex are non-smoking!
5.6. The guests of the complex are obliged to take care of the hotel property. In case of damages, compensation is due.
5.7. When using the services / common areas, relaxation area, restaurant, children’s playground / guests and visitors of the hotel should not disturb the peace of other guests.
5.8. The clients using the services of hote; Sveta Sofia , managed by
ALEXANDER EXPORT IMPORT DOBRINOV & SIE should be of legal age according to the Bulgarian legislation / aged 18 (eighteen) years /. Children are allowed only if they are accompanied by their parents or other legal representatives.
5.9. Customers are obliged not to leave their children unattended on the Hotel premises.
6.1. Accommodation in hoitel Sveta Sofia a is done by presenting personal documents proving the identity of the guests. The data provided by you are protected in accordance with the Personal Data Protection Act and the regulations governing the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act. This information will not be provided for other purposes.
6.2. ALEXANDER EXPORT IMPORT DOBRINOV & SIE has the right to collect and use information about its users when they register or make a reservation. The information through which a user of the website www.hotelgardenia.bg can be identified may include name, surname, family name, address, telephone number, e-mail address for correspondence and any other information that the user provides when booking and any other , which it introduces or provides when ordering, receiving or using the provided services.
6.3.ALEXANDER EXPORT IMPORT DOBRINOV & SIEundertakes not to disclose any personal information about the user and not to provide the collected information to third parties – companies, individuals and others, except in cases where:
– the information is requested by state bodies or officials, who according to the current legislation are authorized to request and collect such information in compliance with the legally established procedures.
– in other cases specified by law.
7.1. By visiting the site www.hotelgardenia.bg, users agree to the cookies of the site, its partners and the advertising platforms used by it to be placed on their devices.
7.2. If the user does not want cookies to be placed on his device, he can do so from the settings of the software that opens the current site www.hotelsvetasofia.com, in which case the full and accurate operation of the site cannot be guaranteed.